Refund policy

Returns
My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, I do require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at tom@tommilton.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
I can only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at tom@tommilton.co.uk and send your item to: 29 Luckington Road, Bristol. GB. BS7 0UT.

Shipping
To return your product, you should mail your product to: 29 Luckington Road, Bristol. GB. BS7 0UT.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item of value (e.g. a painting), you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.

And above all if you have any problems please get in touch via tom@tommilton.co.uk And I'll be happy to help.

Cheers,

Tom